Terms of use

• Terms of Use and Refund Policy

We invite You to read the Terms of Use ("Terms") and the Privacy Policy (“Privacy”) before You can use the ADI.one website ("website"), the ADI apps ("apps"), or both. They form part of (but are not limited to) the rules and policies collectively referred to as the agreement ("Agreement") and are intended to apply globally.

The products and services we offer are developed, owned, and maintained by ADI.one, LLC (“ADI”), under the terms set out below and under the Apache License, Version 2.0. Use of the website, the apps, or both is in accordance with the EU General Data Protection Regulation (GDPR), whether You register as a member ("member") or not.

ADI reserves the right to modify this agreement at any time. Such modifications will be effective upon ADI posting them on the website, the apps, or both.

1. Eligibility
   Your country of residence determines the minimum age required to register a profile on the website, the apps, or both; by accepting the Terms, you attest that you are at least the minimum age. Additionally, you affirm and guarantee that you are able, authorized, and qualified to sign this contract and to follow its terms.
   
   

2. Membership term
   This Agreement remains in full force and effect for as long as you use the website or the apps or maintain membership. You may terminate Your membership at any time and for any reason by following the instructions on the "delete page" in "My Account" or upon receipt by ADI of Your written or email notice of termination. ADI may terminate Your membership for any reason, effective upon sending a notice to You at the email address You provide in Your application for membership or such other email address as You may later provide to ADI. If ADI terminates Your membership in the service because You have breached the agreement, You will not be entitled to any refund of unused credits. Even after membership is terminated, this agreement will remain in effect.
   
   

3. ADI is neutral

ADI is a neutral, digital intermediary that connects independent users (collectively, “Users”), including service providers and consumers, for the purpose of listing, discovering, requesting, and fulfilling services such as accommodation, transportation, and food delivery.

1. ADI does not own, operate, or control any of the services listed or provided on the platform. All services are rendered by third parties, and any transaction is a direct contractual relationship between the provider and the consumer.

2. ADI is not a party to any agreement entered into between users. It does not guarantee, endorse, or warrant the quality, safety, legality, or delivery of services offered by users, nor the truth or accuracy of user-submitted content.

3. To maintain a safe and trusted environment, ADI may verify certain information (such as business licenses or identity) and may remove or suspend listings or users for violating applicable laws or platform rules. However, this shall not constitute assumption of liability or legal responsibility for any user's actions or services.

4. ADI shall not be held liable for any disputes, injuries, losses, damages, or claims arising out of or in connection with services rendered by third-party users, unless required by applicable law.

   
   

4. Use of Services and Legal Enforcement

ADI provides a matching service for the benefit of its members and the general public. Membership is open to organizations, companies, businesses, and private individuals.

Any illegal or unauthorized use of the website or apps—including, but not limited to, collecting usernames or email addresses by electronic or other means for the purpose of sending unsolicited messages, or unauthorized framing or linking of the website—will be investigated. ADI reserves the right to take appropriate legal action, including civil, criminal, and injunctive remedies.

5. Tax Compliance and VAT Data Processing

To comply with EU VAT regulations, ADI must record for its EU members the business-to-business transactions, collect and store specific customer data, verify VAT status, set up the correct VAT treatment, and meet cross-border invoicing obligations.

1. What We Collect:

1. Customer business name and registered address

2. VAT identification number (where applicable)

3. IP address at time of transaction (for fraud prevention and jurisdiction checks)

4. Payment details (non-sensitive, e.g. country of bank or card issuer)

5. Transaction timestamps and values

6. VAT treatment applied (e.g., reverse charge, zero-rate, domestic VAT)

2. Why We Collect This:

1. This information is used exclusively to:

2. Verify your business status and VAT registration

3. Apply the correct VAT treatment as required by EU Directive 2006/112/EC

4. Issue valid VAT invoices for cross-border B2B transactions

5. Maintain tax records for submission to relevant national tax authorities if required

3. Legal Basis for Processing:

We process this data under Article 6(1)(c) of the GDPR: compliance with a legal obligation to which the controller is subject (namely, EU VAT and invoicing obligations).

4. Your Rights:

You are entitled to access, correct, or restrict the processing of your personal data. However, some rights might be restricted in cases where processing is required to comply with the law.

For further details or to contact our Data Protection Officer, please email legal@adi.one.

6. Payment Information and Third-Party Services
   Users may voluntarily share their bank or payment information in their profiles to enable direct peer-to-peer payments. This information is accessible only to verified users. By submitting such information, users consent to its use solely for direct transactions and accept all associated risks. 

   
   ADI may offer optional access to third-party payment providers (e.g., Wise) for international transfers. ADI is not affiliated with, does not endorse, and assumes no responsibility for these services. 

   
   

By using ADI, you acknowledge and agree that:

1. ADI does not process, hold, transmit, or control user funds at any time.

2. All payments occur directly between users, through their chosen banking methods or third-party providers.

3. ADI is not a party to any transaction and does not act as an agent, intermediary, or escrow service.

4. Use of third-party services is at the user's own risk and subject to those providers’ terms.

5. ADI does not verify, guarantee, or mediate payments, nor does it provide payment protection or dispute resolution.

   
   

7. ADI Credits Policy
   ADI credits are units used exclusively to access services provided directly by ADI. Credits:

1. Cannot be transferred to or between members

2. Cannot be converted to real currency

3. Are non-refundable and have no cash value

4. Depending on Your jurisdiction may expire after 36 months of inactivity

5. Do not constitute a store of value or prepaid instrument

6. By using ADI, you agree that credits are solely for internal use and do not represent any financial obligation by the ADI.

   
   

8. Proprietary Rights in Content on the website, the apps, or both
   ADI owns and retains all proprietary rights to the website, the apps, and the service. The website, the apps, and the service contain copyrighted material, trademarks, and other proprietary information owned by ADI, its licensees, or both. Except for information that is in the public domain or for which You have been given written permission, You may not copy, modify, publish, transmit, distribute, perform, display, or sell any such proprietary information.
   
   

9. Content Posted on the website, the apps, or both
   You understand and agree that ADI may review and delete any content or messages sent via the website, the apps, or both, including but not limited to logos or photos (collectively, "content") that ADI, in its sole judgment, deems to be in violation of this agreement or that might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of members. 

   
   

10. Profile content
    You are solely responsible for the content that You publish or display (hereinafter, "post") on the service or transmit to other members. By posting content to any public area of the website, the apps, or both, You automatically grant, and You represent and warrant that You have the right to grant, to ADI an irrevocable, perpetual, non-exclusive, fully paid, worldwide license to use, copy, perform, display, and distribute such information and content and to prepare derivative works of, or incorporate into other works, such information and content, and to grant and authorize sublicenses of the foregoing.

    
    

11. Illegal or Prohibited content

    To maintain a safe, legal, and respectful environment, you are prohibited from using the Platform to post, transmit, distribute, or promote any content that is illegal or falls into the categories below. This list is illustrative and not exhaustive. ADI reserves the sole discretion to determine what constitutes a violation and to update this policy at any time. Prohibited content includes, but is not limited to, content that:

    1. Infringes on Rights: Violates or infringes upon the intellectual property rights, privacy, publicity, or other proprietary rights of others. This includes, but is not limited to, the unauthorized distribution of copyrighted software, music, videos, books, or the listing and sale of counterfeit goods.

    2. Is Harmful or Abusive: Harasses, threatens, bullies, stalkes, intimidates, incites violence, or promotes physical harm against any individual or group. This also includes promoting self-harm, suicide, or eating disorders.

    3. Involves Exploitation: Depicts or exploits minors (under 18 years of age) in a sexual or violent manner, or solicits any personal information from them.

    4. Contains Sexual Exploitation: Contains, promotes, or facilitates pornography, non-consensual intimate imagery ("revenge porn"), sexually explicit material, or AI-generated sexual content without the subject's consent.

    5. Promotes Hatred: Constitutes hate speech by discriminating against, vilifying, or promoting hatred or violence towards individuals or groups based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, or other protected characteristics. This includes displaying symbols or messages associated with recognized hate groups or terrorist entities.

    6. Is Deceptive or Fraudulent: Involves impersonation, misrepresentation (including the use of deepfakes or AI-generated likenesses to deceive), phishing, fraud, or the intentional dissemination of false or misleading information that could cause harm.

    7. Involves Illegal or Dangerous Acts: Promotes, facilitates, or provides instructional information about illegal or dangerous activities, such as the creation of weapons or explosives, violating someone's privacy, or committing criminal acts.

    8. Constitutes Unauthorized Solicitation or Spam: Engages in unauthorized commercial activities (e.g., advertising, contests) or sends unsolicited bulk communications (e.g., spam, chain letters). This also includes soliciting passwords or personal information for commercial or unlawful purposes.

    9. Threatens Security: Interferes with, disrupts, or gains unauthorized access to the Platform, or distributes malware, viruses, or other harmful code.

    10. Is Otherwise Objectionable: Is patently offensive, obscene, abusive, threatening, defamatory, or otherwise violates the standards of our community.

    
    

    Exceptions: Solely at ADI's discretion, exceptions may be made for content with a legitimate artistic, educational, medical, or scientific purpose, provided it complies with all applicable laws and ADI's content standards.

    Enforcement: Violations of this policy may result in the immediate removal of content, suspension or termination of your account, and may be reported to legal authorities. You agree to indemnify ADI from any claims arising from your conduct or content.

    
    

12. Use of website, the apps, or both
    You must use the website, the service, and the apps in a manner consistent with any and all applicable laws and regulations.

    
    

13. Advertising or solicitation
    You may not engage in advertising to, or solicitation of, other members to buy or sell any products or services through the website, the apps, or both. Furthermore, You may not transmit any chain letters or junk emails to other members. Although ADI cannot monitor the conduct of its members, it is also a violation of these rules to use any information obtained from the website, the apps, or both to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to any member without their prior explicit consent. To protect You from such advertising or solicitation, ADI—at its sole discretion—reserves the right, when appropriate, to restrict or disable a member from contacting another member or members.
    
    

14. Marketing

When other members offer goods and services that we believe you might find interesting, ADI will send you pertinent information about them. You automatically consented to receive this information when you created your profile. You have the right at any time to stop ADI from contacting You for marketing purposes. In Your member area, You can change that setting and opt out.

15. Geolocation
    The geolocation feature is enabled by default when You create Your profile. This feature can be turned off in the membership dashboard if You would rather not use it.

    
    

16. How we store and retain your data

ADI securely stores your encrypted data on our servers in Singapore and Indonesia; it is not used for marketing or profiling. For most of our members, ADI stores your data for a minimum period of seven (7) years. EU VAT legislation requires us to retain members' VAT-related records for a period of ten (10) years from the end of the tax year in which the transaction took place. 

During the retention period, only authorized staff members and fiscal representatives who participate in our VAT compliance procedure have access to the data. Following the stipulated time, we will delete your data in accordance with the NIST SP 800-88 media sanitization guidelines.

17. Copyright Policy
    You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights. If you believe that your work has been reproduced and posted on the service in a manner that constitutes copyright infringement, please provide our Copyright Agent with the following information, without limitation: A written statement from You that asserts that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or licensee; an electronic or physical signature of the individual who is authorized to act on behalf of the copyright interest proprietor; a description of the copyrighted work that you allege has been infringed; a description of the location on the website or applications of the material that you allege has been infringed; You must provide your email address and telephone number, along with a declaration under penalty of perjury that the information in your notice is accurate and that you are the copyright owner or have the authority to act on the copyright owner's behalf.

    
    

18. Third-Party Content and Services

By using our Services, you may access content or services provided by other users or third parties, including links to external websites or platforms (“Third-Party Content” and “Third-Party Services”). We do not control, endorse, or assume any responsibility for any Third-Party Content or Services. This includes, without limitation, material that may be inaccurate, incomplete, misleading, offensive, indecent, or otherwise objectionable under applicable laws.

Any interactions, communications, or transactions between you and such third parties are solely your responsibility. We are not liable for any loss, damage, or disputes arising from your use of Third-Party Content or Services, or your dealings with any third party. You acknowledge that you access and use such content or services at your own risk.

19. Prepaid Credits, Inactivity, and Unclaimed Funds Clause

All prepaid credits are valid for a fixed period depending on your country of residence, in accordance with applicable local laws. In jurisdictions where no expiry is permitted (e.g., France, the United Kingdom, and Singapore), prepaid credits remain valid indefinitely. The expiration dates of prepaid credit differ depending on the jurisdiction and the relevant legislation. 

Please refer to our Local Terms Directory for additional terms specific to your country or region.

1. Prepaid Credit Ownership and Use
   By purchasing or depositing prepaid credits on ADI, you acknowledge that such funds are held solely for the purpose of using services available on the platform. These credits do not constitute a deposit, savings, or investment account and are not interest-bearing.

2. Inactivity and Account Freezing
   If your account shows no service activity (e.g., booking, ordering, or engaging services) for a period of 12 consecutive months, your balance will be classified as inactive. In compliance with your jurisdiction's laws, we maintain the right to temporarily freeze the prepaid balance until you get in touch with customer service or reactivate the account.

3. Expiry and Unclaimed Funds
   If your account remains inactive for 36 consecutive months, your prepaid balance will be classified as unclaimed. In accordance with applicable regulations:

1. We will attempt to notify you at least 30 days before taking any action.

2. You may request a refund or reactivation of the balance at any time prior to expiration.

3. After 36 months of inactivity, unclaimed funds may be:

1. Returned to you upon verified request, or

2. Transferred to a designated unclaimed funds account or nonprofit organization, as permitted by law.

4. User Notification Policy
   Prior to the classification of your account as inactive or your balance as unclaimed, ADI will make reasonable efforts to notify you by email or through in-app communication at least 30–45 days in advance.

5. Rights and Compliance
   These terms are intended to comply with relevant financial regulations, including those applicable to prepaid value expiration, consumer notification, and abandoned property. ADI reserves the right to update this policy in accordance with legal requirements.

   
   

20. Limitation of Liability and Disclaimer

ADI is not liable for any inaccurate or incorrect content on the website, within the apps, or in connection with the services, whether caused by users, members, or by any equipment or programming associated with the services.

ADI is not responsible for the conduct—whether online or offline—of any user of the website or the apps. ADI assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications failure, theft, destruction, or unauthorized access to or alteration of user or member communications.

ADI is not responsible for any technical issues, malfunctions, or failures of telephone or mobile networks, computer systems, servers, providers, hardware, or software; nor for email or media player failures due to technical problems or internet traffic congestion. This includes any injury or damage to users, members, or third parties, including damage to computers or devices, arising from use of the website or apps or from downloading materials related to the services.

Under no circumstances shall ADI be liable for any loss or damage, including personal injury or death, resulting from the use of the website or the apps; any content posted on or transmitted through the website or apps; or any interaction between users, whether online or offline.

The website and the apps are provided “as is”, without warranties of any kind. ADI expressly disclaims all warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. ADI does not guarantee or promise any specific outcomes or results from use of the website or the apps.

21. Limitation on Liability
    Except in jurisdictions where such provisions are restricted, in no event shall ADI be liable to You or any third person for any indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profits, arising from Your use of the website, the apps, or both, even if ADI has been advised of the possibility of such damages. Unless required by applicable law or agreed to in writing, the website is strictly used, and apps are distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. Notwithstanding anything to the contrary contained herein, ADI’s liability to You for any cause whatsoever, and regardless of the form of the action, will at all times be limited to either the current credit balance or the amount paid, if any, by You to ADI for the latest service rendered by ADI.
    
    

22. Indemnity
    You agree to indemnify, defend, and hold harmless ADI, its subsidiaries, affiliates, officers, agents, partners, and employees from and against any loss, liability, claim, demand, or expense (including reasonable attorneys’ fees) arising out of or related to:

1. your use of the Services in violation of this Agreement;

2. any breach of this Agreement; or

3. any breach of your representations or warranties.

23. Governing Law
    This agreement shall be governed, construed, and enforced in accordance with the laws of the State of Wyoming, United States of America, without regard to conflict of law principles.
    
    

24. Entire Agreement and Language

This Agreement, accepted through your use of the website, the apps, or both, and further affirmed by registering as a member, constitutes the entire agreement between you and ADI regarding your use of the website and the apps. This Agreement is governed solely by the English language. Any translations are provided for convenience only and have no legal effect. All communications, notices, and documents related to this Agreement must be in English. Should any provision of this Agreement prove to be unenforceable, the remaining provisions will maintain their full force and effect.

25. Refund policy

We normally issue refunds only when there are special circumstances, such as great dissatisfaction with our service or the app or website not working. Those circumstances merit a refund. Refunds shall be issued using the same method used to make the original payment.

If You have any questions about this agreement or our privacy policy or feel a refund is warranted, please email us at legal@adi.one or directly via the input fields on the "Contact" page.

Last reviewed: 06-10-2025