ADI.one LLC – Terms of Use, Privacy, and Refund Policy
Version: 1.3.25

1. Introduction and Scope

1. This Agreement (“Agreement”) governs your access to and use of the ADI.one website (“Website”), ADI apps (“Apps”), and related services (collectively, the “Service”), operated by ADI.one, LLC (“ADI”), a company incorporated under the laws of the State of Wyoming, USA.

2. By accessing or using the Service, you agree to be bound by these Terms of Use (“Terms”), our Privacy Policy, and our Refund Policy. Together, these documents form the complete legally binding agreement between you and ADI.

3. This Agreement applies globally, subject to applicable local laws and regulations.

4. ADI reserves the right to modify this Agreement at any time. Before changes are implemented, registered Members will be notified via email or in-app notifications. Changes take effect when they are published on the Website and/or Apps.

2. Definitions

1. Account – A unique profile created to access the Service.

2. Member – A registered user of the Service.

3. User – Any individual or entity using the Service, registered or not.

4. Personal Data – Any information relating to an identified or identifiable individual, including names, contact details, location data, identifiers, or other personal attributes.

5. Service Providers – Third parties engaged to process data or provide functionality on behalf of ADI.

6. GDPR – The European Union General Data Protection Regulation.

7. DSA – The European Union Digital Services Act.

3. Eligibility

1. You must meet the minimum legal age in your country of residence to register an Account.

2. By accepting these Terms, you confirm that:

1. You meet the minimum age requirement; and

2. You have the legal authority to enter into this Agreement.

4. Membership Term and Termination

1. This Agreement remains in effect while you use the Service or maintain an Account.

2. You may terminate your membership at any time through My Account → Delete Page or by written/email notice.

3. ADI may terminate your membership with notice for any reason.

4. Breach of these Terms may result in immediate termination without refunding unused credits.

5. Certain obligations (including data retention and dispute resolution) survive termination.

5. ADI is Neutral

1. ADI is a neutral, digital intermediary connecting independent Users for listing, discovering, requesting, and fulfilling services (including, but not limited to, accommodation, transportation, food and food delivery, job openings and resumes, real estate, and automotive services).

2. ADI does not own, operate, or control any services listed by Users. Transactions occur directly between service providers and consumers.

3. ADI may verify identities or licenses but assumes no liability for User actions, listings, or services.

4. ADI is not liable for disputes, losses, damages, or claims unless required by applicable law.

6. Permitted and Prohibited Use

1. Membership is open to individuals, companies, and organizations.

2. You may not:

1. Harass, threaten, or harm others;

2. Post or sell counterfeit goods or infringing content;

3. Post explicit content, except where lawful and permitted by ADI;

4. Engage in spam, scams, or illegal activities; or

5. Collect user data without consent.

3. Violations may result in immediate account termination without notice.

7. Payments, Credits, and Expiry

1. Peer-to-Peer Payments. ADI may provide tools that allow Members to coordinate or facilitate payments between Users. ADI does not process, hold, transmit, verify, or protect such payments and is not a money transmitter, escrow agent, or financial intermediary.

2. ADI Credits.

1. Credits are used solely for services provided by ADI.

2. Credits are non-transferable, non-convertible to currency, and non-refundable except as required by law.

3. Credits may expire after thirty-six (36) months of inactivity unless prohibited by law.

3. Inactive Accounts.

1. After twelve (12) months of inactivity, accounts may be temporarily frozen.

2. After thirty-six (36) months, unused credits or balances may be classified as unclaimed funds and handled in accordance with applicable unclaimed property laws.

3. ADI will make reasonable efforts to notify the Member before expiry or reclassification.

4. For country-specific terms, refer to ADI’s Local Terms Directory.

8. Data Collection and Processing

1. ADI may collect and process the following categories of data:

1. Contact details (name, email, phone, address);

2. Geolocation data;

3. VAT or business registration details;

4. Usage data (IP address, browser type, access times, and activity logs);

5. Biometric or verification data for security and identity confirmation.

2. Legal Basis for Processing:

1. Your consent;

2. Performance of a contract;

3. Compliance with legal obligations (e.g., tax or VAT reporting);

4. Legitimate interests pursued by ADI (such as fraud prevention or service improvement);

5. Public interest or the protection of vital interests.

9. GDPR & DSA Compliance and Your Rights

1. If you are located in the European Union (EU), European Economic Area (EEA), or another jurisdiction subject to the GDPR or DSA, you are entitled to the following rights:

1. Right of Access – To obtain a copy of your personal data held by ADI.

2. Right to Rectification – To correct inaccurate or incomplete data.

3. Right to Erasure – To request deletion of your data where legally permitted (“right to be forgotten”).

4. Right to Restrict Processing – To limit how your data is processed in certain circumstances.

5. Right to Data Portability – To receive your data in a structured, machine-readable format.

6. Right to Object – To object to processing carried out based on legitimate interests.

7. Right to Withdraw Consent – Where processing is based on consent, you may withdraw it at any time.

2. Requests may be made by contacting member.services@adi.one.

3. You may also contact your local data protection authority for additional guidance or to lodge a complaint.

4. ADI complies with the Digital Services Act (DSA) by maintaining mechanisms for content moderation, user reporting, and transparency obligations as applicable within the EU.

10. Data Storage and Retention

1. Data is stored securely on servers located in Singapore and Indonesia.

2. Retention Periods:

1. General user and account data: retained for up to 7 years;

2. VAT, tax, or transaction-related data: retained for up to 10 years.

3. After the applicable retention period, data is permanently deleted in accordance with NIST SP 800-88 standards for media sanitization.

4. Transfers of personal data outside your jurisdiction occur only where adequate safeguards are in place, including standard contractual clauses approved by regulatory authorities.

11. Third-Party Services

1. The Service may contain links to third-party websites, content, or services.

2. ADI does not endorse or control third-party content and is not responsible for the actions, terms, or privacy practices of such third parties.

3. Your use of third-party services is at your own risk and subject to their respective terms and policies.

12. Dispute Resolution

1. Disputes shall first be subject to thirty (30) days of informal negotiation between the parties.

2. If the dispute remains unresolved, it shall be settled by binding arbitration in Wyoming, USA, in accordance with the American Arbitration Association (AAA) Rules.

3. Unless otherwise directed by the arbitrator, each party shall bear its own legal costs and expenses.

13. Force Majeure

1. ADI shall not be liable for any delay or failure to perform its obligations under this Agreement resulting from causes beyond its reasonable control, including but not limited to natural disasters, strikes, labor disputes, acts of war, terrorism, pandemics, government actions, or technical infrastructure failures.

14. Children’s Privacy

1. ADI does not knowingly collect or process data from individuals under:

1. 13 years of age (general rule), or

2. 16 years of age, where local law requires parental consent.

2. Accounts found to be in violation of this clause will be deleted, and any associated data removed.

15. Disclaimer of Warranties and Limitation of Liability

1. Disclaimer of Warranties. The Service is provided by ADI on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted under applicable law, ADI makes no representations or warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, or accuracy of information.

2. ADI does not warrant that the Service will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the Service or related systems are free of viruses or harmful components. Use of the Service is at your sole risk.

3. Limitation of Liability. To the fullest extent permitted by applicable law, ADI and its affiliates, officers, directors, employees, agents, contractors, and licensors shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or related to:

1. your access to or use of, or inability to access or use, the Service;

2. any technical malfunctions, user conduct, or third-party actions;

3. any errors, omissions, or inaccuracies in the Service or its content; or

4. any losses or damages resulting from the use of the Service, regardless of the legal theory under which the claim is brought, even if ADI has been advised of the possibility of such damages.

4. Maximum Aggregate Liability. Where liability cannot be excluded under applicable law, ADI’s total cumulative liability for all claims arising out of or related to the Service shall not exceed the greater of:

1. the total amount paid by you (if any) for access to the Service during the twelve (12) months preceding the event giving rise to the claim; or

2. USD 100 (or the equivalent in local currency).

5. Jurisdictional Limitations. Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such cases, these exclusions and limitations shall apply only to the maximum extent permitted by the laws of that jurisdiction.

6. International Use. You acknowledge and agree that your use of the Service is subject to all applicable international, national, and local laws and regulations. ADI makes no representation that the Service or its content is appropriate or available for use in all locations, and access from jurisdictions where such access is unlawful is prohibited.

16. Indemnity

1. You agree to indemnify, defend, and hold harmless ADI, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, or expenses (including reasonable attorney’s fees) arising from:

1. your breach of this Agreement;

2. your misuse of the Service; or

3. your violation of any applicable law or the rights of a third party.

17. Governing Law

1. This Agreement shall be governed by and construed in accordance with the laws of the State of Wyoming, USA, without regard to conflict-of-law principles.

18. Severability

1. If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19. No Waiver

1. Failure by ADI to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.

20. Language

1. English is the controlling language of this Agreement. Any translations are provided solely for convenience and do not modify the legal meaning of the English version.

21. Refund Policy

1. Refunds are generally not provided except in cases of:

1. Significant dissatisfaction with the Service; or

2. Technical failure of the Website or App.

2. Refunds are processed using the original payment method. Requests must be submitted to member.services@adi.one or via the Contact page.

Contact
Questions or concerns regarding this Agreement may be directed to:
Email: member-concerns@adi.one or legal@adi.one
Website: https://adi.one/contact

Last reviewed: 14 November 2025